We totally understand that sometimes transactions fail. But worry not, we are trying to build the best transaction interface to overcome transaction failure on our platform. Yet, any issues if you face directly contact details available on the contact pages.
FAQs Related to Transaction Failed
Q. I was adding money to the Zappwala wallet. Money was deducted from the bank, but not showing in my wallet.
If the transaction was completed on our payment gateway, then you can share the transaction number, will investigate the transaction, and will be credited to your wallet, this can take ten minutes to one hour.
Q. What if the transaction does not match with zappwala?
If the transaction was successful and the amount was deducted from your bank. You should not worry, your bank will refund your amount within 7 working days.
Q. I was ordering on Zappwala with digital payment but was unable to pay.
If you are facing such an issue, it means your online transaction is not enabled on your card. Kindly visit your home branch regarding this concern.
Q. I am unable to order more than Rs. 350/- on Zappwala?
Currently, we are not supporting COD more than our zone limit, so kindly use your wallet(by adding Funds online) or use our Digital Payment system for purchases.
Q. Can I get extra cashback on Adding Funds to Wallet?
Yes sure, check the wallet section for the latest offers. If you can't see you can contact on whats app support details available on the contact page.
Q. Can I send the payment directly to Zappwal to fund my wallet?
Yes, you can send us payment directly to Add Funds to your wallet.
Q. What is the UPI ID of Zappwala?
Zappwala is registered under the business name 'BGSRAW MEDIA', while making the payment you must confirm this name. The UPI ID is:
- 8877432254-2@okbizaxis
- zappwala@sbi
- bgsrawmedia@sbi
Must confirm and send the Transaction ID to our WhatsApp customer support (details on the contact page) to Credit the Fund to your wallet.